Beth Rovazzini, owner of B&W Plumbing and Heating

Updated: 08.01.22 by Heather Langone

Managing Editor, Heather Langone spoke with Beth Rovazzini, owner of B&W Plumbing and Heating, about the recent changes in the HVACR field and her strategy for enduring the ebbs and flows of an ever-evolving industry.

View 20 Questions with Beth Rovazzini

Erica Estes, Owner of Southern Heating & Cooling, and Tops in Trucks winner

Updated: 07.01.22 by Heather Langone

Managing Editor, Heather Langone spoke with Erica Estes, Owner of Southern Heating & Cooling, and Tops in Trucks winner, about the challenges of running an HVACR business, being a woman in a male-dominated industry, and tribe culture.

View 20 Questions with Erica Estes

Chad Collins, owner of Pride Plumbing Heating and Cooling

Updated: 06.01.22 by HVACR Business Staff

Managing Editor Heather Langone, interviewed Chad Collins, owner of Pride Plumbing Heating and Cooling. A 2022 Tops in Trucks Fleet Design Contest winner, Collins talked about the importance of process, mentorship, the power of branding, and a winning fleet design.

View 20 Questions with Chad Collins

Rich Benninghoff, President and CEO of Malco Products, SBC

Updated: 05.01.22 by HVACR Business Staff

Terry Tanker met with Rich Benninghoff, President and CEO of Malco Products, SBC, based in Annandale, Minnesota. Malco is one of the nation’s leading manufacturers of high-quality, American-made specialty hand tools for the HVACR industry. The two discussed bucket lists, sage advice, motivating employees, management style, and business philosophy.

View 20 Questions with Rich Benninghoff

Talbot Gee, President, and CEO HARDI

Updated: 04.01.22 by HVACR Business Staff

Publisher, Terry Tanker, interviewed Talbot Gee, President and CEO of Hardi. Hardi connects HVACR Leaders with essential resources, management tools, and wholesale distribution support. The discussion covered understanding your organization’s why, making difficult decisions in the name of progress, and the importance of strategy.

View 20 Questions with Talbot Gee

Bob Elledge, President and CEO of Rotobrush International LLC.

Updated: 03.01.22 by HVACR Business Staff

Publisher, Terry Tanker, interviewed Bob Elledge, President and CEO of Rotobrush International LLC., a manufacturer of air duct cleaning equipment in Grapevine Texas. The two discussed managing with an open mind, concentrating on continuous improvement, and the importance of investing back into the business.

View 20 Questions with Bob Elledge

20 Questions with Luke Caldwell, Star of HGTV’s Boise Boys

Updated: 02.01.22 by HVACR Business Staff

Publisher Terry Tanker sat down with Luke Caldwell the other half of the hit HGTV series the Boise Boys (Terry interviewed Clint Robertson in September of 2021). The two discussed crypto currency, mentors, scaling a company, managing in a pandemic, and leading by example. Luke and Clint are both spokesmen for American Standard Heating and Air Conditioning.

View 20 Questions with Luke Caldwell

Colleen Keyworth president of Women in HVACR

Updated: 01.01.22 by HVACR Business Staff

Terry Tanker sat down with Colleen Keyworth president of Women in HVACR to discuss the organization, growing up in a contracting family, on-line marketing and being named Service Nations Woman of the Year 2020.

View 20 Questions with Colleen Keyworth

Brad Kivlan, president Dynatemp International

Updated: 11.01.21 by HVACR Business Staff

Terry Tanker met with Brad Kivlan, president of Dynatemp International. The two discussed car racing, managing a company through the pandemic and the pending refrigeration transition.

View 20 Questions with Brad Kivlan

20 Questions with Michael Ficacci, Vice President of Marketing, Testo North America.

Updated: 11.01.21 by HVACR Business Staff

Terry Tanker sat down with Michael Ficacci Vice President of Marketing, Testo North America.

View 20 Questions with Michael Ficacci

Monica Ryan, owner of Village Plumbing & Air

Updated: 09.01.21 by HVACR Business Staff

Ryan discusses working for her father, becoming a master plumber and marketing a woman-owned business.

View 20 Questions with Monica Ryan

Clint Robertson, Star of HGTV's Boise Boys

Updated: 09.01.21 by HVACR Business Staff

Publisher Terry Tanker sat down with Clint Robertson a licensed attorney, CPA, real estate broker, mediator, contractor, negotiator, and serial entrepreneur. He's half of the hit HGTV series Boise Boys. Luke Caldwell is his partner. The Boise Boys are celebrity partners and spokesmen for American Standard Heating and Air Conditioning.

View 20 Questions with Clint Robertson

Jason Kronz, president and co-founder of Building Reports

Updated: 08.01.21 by Terry Tanker

Jason Kronz, president and co-founder of Building Reports, discusses his involvement in the development of Bluetooth technology and how connected devices help manage almost everything in our business and personal lives.

View 20 Questions with Jason Kronz

Angie Simon, president of Western Allied Mechanical

Updated: 07.01.21 by HVACR Business Staff

Angie Simon, P.E., discusses starting in the industry, working her way up in the company and leading by example.

View 20 Questions with Angie Simon

Victor Rancour, owner of Absolute Air

Updated: 06.01.21 by HVACR Business Staff

Victor Rancour discusses the importance of training, growing his business and his winning fleet design.

View 20 Questions with Victor Rancour

Jay Kestenbaum, Senior VP of business development at Hudson Technologies

Updated: 05.01.21 by Terry Tanker

Jay Kestenbaum discusses leadership during adversity, business risk, managing private and public companies and his retirement July 1st after 43 years in the industry.

View 20 Questions with Jay Kestenbaum

Phil Keoghan, host and creator of ‘Tough as Nails’ on CBS

Updated: 04.01.21 by Pete Grasso

Phil Keoghan discusses his appreciation for the skilled labor workforce, his family’s blue-collar roots and why it’s important to highlight a career in the trades.

View 20 Questions with Phil Keoghan

Kevin McNamara, COO of Climate Control Group

Updated: 03.01.21 by Pete Grasso

Kevin McNamara, COO of Climate Control Group, discusses a short-lived retirement, employee retention and being a leader.

View 20 Questions with Kevin McNamara

Jacob Huck, president of Williams Comfort Air

Updated: 02.01.21 by HVACR Business Staff

Jacob Huck, president of Williams Comfort Air, discusses growth through acquisition, finding the right company and the importance of communication.

View 20 Questions with Jacob Huck

Dan Foley, owner and president of Foley Mechanical

Updated: 01.01.21 by HVACR Business Staff

Dan Foley discusses his unlikely path into the industry, learning from skilled craftsmen and overcoming his recent battle with COVID-19 and the effects it had on him and his business.

View 20 Questions with Dan Foley

Stuart Aust, principal/founder of The Aust Group

Updated: 12.01.20 by HVACR Business Staff

Aust discusses growing and selling his own service business, the importance of succession planning and working with his sons.

View 20 Questions with Stuart Aust

Nathan Walker, Senior VP, Corporate Marketing for Goodman Manufacturing

Updated: 11.01.20 by HVACR Business Staff

Nathan Walker discusses industry refrigerant changes, specifically A2Ls and R-32, and how these changes will impact the North American market, as well as COVID-19 and opportunities for contractors focused on indoor air quality (IAQ).

View 20 Questions with Nathan Walker

David Indursky, president of Encon Mechanical

Updated: 10.01.20 by HVACR Business Staff

Indursky discusses recruiting, the effects of the coronavirus pandemic on business and doing the right thing.

View 20 Questions with David Indursky

Emily and Kevin McGrath, owners of Comfort Cavalry Heating & Air

Updated: 09.01.20 by HVACR Business Staff

The McGraths, who are 2020 Tops in Trucks Fleet Design Contest winners, discussed starting a business out of necessity, figuring out how to grow and their winning truck design.

View 20 Questions with Emily and Kevin McGrath

Corey Hickmann, owner of Comfort Matters Heating and Cooling

Updated: 08.01.20 by HVACR Business Staff

Corey Hickmann discusses learning a trade, the effects of the coronavirus pandemic on business and the importance of industry support.

View 20 Questions with Corey Hickmann

Eddie McDonald, owner of Zen Air Heating & Cooling in Suwanee, Ga.

Updated: 07.01.20 by HVACR Business Staff

Eddie McDonald, owner of Zen Air Heating & Cooling in Suwanee, Ga., discusses moving away from the franchise model, the effects of the coronavirus pandemic on business and working with KickCharge Creative on his winning fleet design.

View 20 Questions with Eddie McDonald

Lanny Huffman, president of Hickory Sheet Metal

Updated: 06.01.20 by HVACR Business Staff

Lanny Huffman, president of Hickory Sheet Metal in Hickory, N.C. and newly installed chairman of ACCA, discusses the evolution of his company, giving people responsibility and the importance of industry associations.

View 20 Questions with Lanny Huffman

Mike Grassle, GM of Hetter Heating & Cooling

Updated: 05.01.20 by HVACR Business Staff

Mike Graessle discusses recruiting retirees, checking financials every day and being thankful.

View 20 Questions with Mike Graessle

Rob Minnick, president and CEO of Minnick’s

Updated: 04.01.20 by HVACR Business Staff

Rob Minnick, president and CEO of Minnick’s, discusses reinventing the business after 2008, learning to run a business and the value of home performance.

View 20 Questions with Rob Minnick

Danielle Putnam, President of The New Flat Rate

Updated: 03.01.20 by HVACR Business Staff

Danielle Putnam discusses the growing up in the industry, learning to lead a business and recruiting women into the field.

View 20 Questions with Danielle Putnam

Ben Stark, CEO of Sunny Service

Updated: 02.01.20 by HVACR Business Staff

We sat down with Ben Stark, CEO of Sunny Service in Hurst, Texas and managing partner of Go Time Success Group. Stark discussed learning to be a business owner, the importance of training and how to find answers to problems.

View 20 Questions with Ben Stark

Benson Green, president of Benson's Heating & Air

Updated: 01.01.20 by HVACR Business Staff

We sat down with Benson Green, president of Benson’s Heating and Air Conditioning in Tallahassee, Fla. Benson discussed the value of community, growing your own technicians and having a solid succession plan.

View 20 Questions with Benson Green

Tina Pinna, owner of Master Mechanical Services

Updated: 12.01.19 by HVACR Business Staff

We sat down with Tina Pinna, owner of Master Mechanical Services in Miami, Fla. Tina discussed becoming an entrepreneur in the family business, adapting management style to current workforce and the importance of making a decision.

View 20 Questions with Tina Pinna

Dan Goodman, CEO of Building36

Updated: 11.01.19 by Terry Tanker

Publisher Terry Tanker sat down with Dan Goodman CEO of Building36 a technology company that provides smart home solutions to HVAC, plumbing and electrical contractors. The two discussed the connected home, reduced energy costs, smart maintenance agreements and electronic tools that tie the contractor to their customers for improved service and better customer service.

View 20 Questions with Dan Goodman

Jeff Nusz, president of Reitmeier

Updated: 10.01.19 by HVACR Business Staff

We sat down with Jeff Nusz, president of Reitmeier, a mechanical HVACR contractor in Tualatin, Ore. Jeff discussed training the future workforce, learning to run a company and the importance of company culture.

View 20 Questions with Jeff Nusz

Eric Knaak, vice president of operations for Isaac Heating & Air Conditioning

Updated: 09.01.19 by HVACR Business Staff

We sat down with Eric Knaak, vice president of operations for Isaac Heating & Air Conditioning in Rochester, N.Y. and current chairman of the Air Conditioning Contractors of America (ACCA). Eric discussed learning to be a leader, educating the industry and staying humble.

View 20 Questions with Eric Knaak

Larry Gemma, owner of GEM Plumbing & Heating Services

Updated: 08.01.19 by HVACR Business Staff

Larry Gemma, owner of GEM Plumbing & Heating in Lincoln, R.I., discusses growing the family business, recruitment and the importance of company culture.

View 20 Questions with Larry Gemma

Rory Richardson & Mike Hastings, owners of Cardinal Heating & Air

Updated: 07.01.19 by HVACR Business Staff

Rory Richardson and Mike Hastings, owners of Cardinal Heating & Air in Kirkland, Wash., discuss making their mark, learning to lead and the importance of company culture.

View 20 Questions with Rory Richardson & Mike Hastings

William "Bill" Lewis, Owner of Southern Air Pros

Updated: 06.01.19 by HVACR Business Staff

Bill Lewis, owner of Southern Air Pros in Woodstock, Ga., discusses finding his path in the industry, coaching his team and finding a clear direction for his winning truck design.

View 20 Questions with William "Bill" Lewis

Barton James, president and CEO of ACCA

Updated: 05.01.19 by HVACR Business Staff

Barton “Bart” James, newly appointed president and CEO of ACCA, discusses his personal ties to the industry, his background in politics, industry consolidation and how ACCA is committed to serving the contractor.

View 20 Questions with Barton James

Darryl Robinson, owner of Robinson Air

Updated: 04.01.19 by HVACR Business Staff

Darryl Robinson, whose roots go back to when he attended vocational school in high school, discusses learning all aspects of the trade, starting his own company and putting his people and the customer first.

View 20 Questions with Darryl Robinson

Brian Stack, president of Stack Heating, Cooling & Electric

Updated: 03.01.19 by HVACR Business Staff

Brian Stack, who grew up in the industry and took over the business from his father, discusses reinventing the company and growing organically, working with family and the benefits of training the industry.

View 20 Questions with Brian Stack

Michael Rosenberg, president of Rosenberg Indoor Comfort

Updated: 02.01.19 by HVACR Business Staff

Michael Rosenberg, president of Rosenberg Indoor Comfort in San Antonio discusses moving from sales to management, starting over and what he’s learned about being a leader.

View 20 Questions with Michael Rosenberg

Mike Porter, VP and GM - service for McKinstry

Updated: 01.01.19 by HVACR Business Staff

Mike Porter, vice president and general manager — service for McKinstry, discusses building efficiency, industry innovation and staying on top of new technologies.

View 20 Questions with Mike Porter

Scott Larson, COO of Gustave A. Larson Company

Updated: 11.01.18 by HVACR Business Staff

Scott Larson, who is the third generation to lead his family business, discusses future industry trends, contractor education and what it means to be successful.

View 20 Questions with Scott Larson

Jay Baer, digital marketing guru

Updated: 10.01.18 by HVACR Business Staff

Jay Baer, whose newest book Talk Triggers is available now, discusses digital marketing for contractors, online reviews and what makes for great customer service.

View 20 Questions with Jay Baer

Mark Geschke, Owner of Bauer & Son One Hour Heating & Air Conditioning

Updated: 09.01.18 by HVACR Business Staff

Geschke discusses purchasing a business, joining a franchise group and the importance of giving back to the community.

View 20 Questions with Mark Geschke

Jason Hanson, president of Sierra Pacific Home & Comfort

Updated: 08.01.18 by HVACR Business Staff

Jason Hanson discusses learning curves in business, growing his company and the power of the color red.

View 20 Questions with Jason Hanson

Jeff Wilkins, CEO and director at Motili

Updated: 07.01.18 by HVACR Business Staff

Jeff Wilkins discusses the entrepreneurial spirit, managing a start-up and providing contractors jobs, not leads.

View 20 Questions with Jeff Wilkins

James Kester, owner of Colonial Plumbing, Heating and Air

Updated: 06.01.18 by HVACR Business Staff

James Kester discusses memorable design, starting his own company and learning to be a successful business owner.

View 20 Questions with James Kester

Vicki LaPlant, president of Vital Learning Experiences

Updated: 05.01.18 by HVACR Business Staff

Vicki LaPlant discusses education, opportunities for women and the most rewarding thing about helping contractors.

View 20 Questions with Vicki LaPlant

Mike Schwartz, CEO of Daikin Applied Americas

Updated: 04.01.18 by HVACR Business Staff

Mike Schwartz discusses refrigeration and the environment, leading a large, diverse company and how contractors can differentiate themselves.

View 20 Questions with Mike Schwartz

Carlton Harwood, VP for Ferguson’s HVAC Business Group

Updated: 03.01.18 by HVACR Business Staff

Harwood discussed communication challenges, educating the industry and life lessons he learned from his mother.

View 20 Questions with Carlton Harwood

Linda Couch, COO at Parrish Services

Updated: 02.01.18 by HVACR Business Staff

Linda Couch, COO at Parrish Services in Manasses, Va. discusses the importance of tapping into Millennial talent, communicating with an unconventional workforce and the challenge of commoditization.

View 20 Questions with Linda Couch

Troy Meachum, president of ACR Supply Co.

Updated: 01.01.18 by HVACR Business Staff

Troy Meachum, president of ACR Supply Co. in North Carolina, discusses industry challenges, the importance of providing training and how to recruit and educate the next generation.

View 20 Questions with Troy Meachum

Ken Goodrich, CEO of Goettl Air Conditioning

Updated: 12.01.17 by HVACR Business Staff

Ken Goodrich, owner and CEO of Goettl Air Conditioning, discusses growing up in the industry, the art of acquiring companies and the need to give back to the community.

View 20 Questions with Ken Goodrich

Bob Case, CEO of GARDINER

Updated: 11.01.17 by Terry Tanker

Bob Case, chief executive officer for GARDINER, discusses the company’s major transition and its challenges, as well as management styles and industry technology.

View 20 Questions with Bob Case

Wil VandeWiel, CEO for Taco, Inc.

Updated: 10.01.17 by Terry Tanker

Wil VandeWiel, chief executive officer of Taco, Inc., discusses following in his father’s footsteps, coming to America and transforming a large, family-run business into a multi-national.

View 20 Questions with Wil VandeWiel

Bill Jackson, president of global products, building technologies & solutions at Johnson Controls

Updated: 09.01.17 by Terry Tanker

Bill Jackson discusses leading and managing a global business, the importance of communications, accountability, serving your customers and more.

View 20 Questions with Bill Jackson

Bruce Krinkie, owner of Krinkie's Heating, Air and Plumbing

Updated: 08.01.17 by Terry Tanker

Bruce Krinkie, owner of Krinkie’s Heating, Air and Plumbing in St. Paul, Minn., a 2017 Tops in Trucks Fleet Design Contest winner, discusses rebranding, transitioning from technician to owner and expanding the business into other areas.

View 20 Questions with Bruce Krinkie

Greg Mericle, president of Hurlburt Heating & Plumbing

Updated: 07.01.17 by Terry Tanker

Greg Mericle, president of Hurlburt Heating & Plumbing in Durand, Wisc., a 2017 Tops in Trucks Fleet Design Contest winner, discusses branding, buying an HVACR contracting firm, flat rate pricing and more.

View 20 Questions with Greg Mericle

Jeff Zuhlsdorf, owner of Tin Man Heating & Cooling

Updated: 06.01.17 by Terry Tanker

Jeff Zuhlsdorf, owner of Tin Man Heating & Cooling in Bowling Green, Ohio, a 2017 Tops in Trucks Fleet Design Contest winner, discusses rebranding the company, the importance of planning, the keys to growing his business and much more.

View 20 Questions with Jeff Zuhlsdorf

Steve Truett, president of Aire Serv

Updated: 05.01.17 by Terry Tanker

Steve Truett, president of Aire Serv a franchisor with more than 200 locations, discusses customer service, workforce shortages and contractor needs.

View 20 Questions with Steve Truett

Mike Abrashoff, former U.S. Navy Captain

Updated: 04.01.17 by Terry Tanker

Former U.S. Navy Captain Mike Abrashoff discusses leadership, motivation, organizational transformation, Abrashoff’s best-selling book, “It’s Your Ship” and his training academy, Aegis Performance Group.

View 20 Questions with Mike Abrashoff

Gary Michel, President of Trane Residential Systems

Updated: 03.01.17 by Terry Tanker

Gary Michel, president of Residential HVAC & Supply, which includes brands like Trane, American Standard, Ameristar and Nexia, discusses product development, leadership, understanding customer needs and building business team for success.

View 20 Questions with Gary Michel

Chadd & Keegan Hodges, owners of Best Home Services

Updated: 02.01.17 by Terry Tanker

Chadd and Keegan Hodges. co-owners of Best Home Services in Naples, Fla., discuss company growth, job creation, risk and company culture.

View 20 Questions with Chadd & Keegan Hodges

John Galyen, president of Danfoss North America

Updated: 01.01.17 by Danfoss

John Galyen, president of Danfoss North America, discusses recruiting Millennials, government regulations, holding people accountable and what’s changed in the industry since their last interview in October 2006.

View 20 Questions with John Galyen

Doug Young, president and COO of Lennox Residential Heating & Cooling

Updated: 12.01.16 by Terry Tanker

Doug Young, president and chief operating officer of Lennox Residential Heating & Cooling and outgoing chairman of The Air-Conditioning, Heating, and Refrigeration Institute (AHRI), discusses government regulations, building a winning team and being a great leader.

View 20 Questions with Doug Young

Russell Tavolacci, Senior Vice President at Samsung HVAC

Updated: 11.01.16 by Terry Tanker

Russell Tavolacci, senior vice president at Samsung HVAC, discusses assembling and managing a team, the future of the industry and the importance of training skilled labor.

View 20 Questions with Russell Tavolacci

John Ratzenberger, actor, producer & creator of Made in America

Updated: 10.01.16 by Terry Tanker

John Ratzenberger, actor, director, producer and creator of Travel Channel’s “Made in America,” discusses learning a trade, the shortage of skilled American workers and changing the perception of a career without going to college.

View 20 Questions with John Ratzenberger

Marty Rosica, owner of Hawks & Company

Updated: 09.01.16 by Terry Tanker

Marty Rosica, owner of Hawks & Company in Deptford, N.J., a 2016 Tops in Trucks Fleet Design Contest winner, discusses training the next generation, developing core values and being an entrepreneur.

View 20 Questions with Marty Rosica

Michael Carlo, president of Innovative Air Solutions

Updated: 08.01.16 by Terry Tanker

Michael Carlo, managing partner of Innovative Air Solutions in Mt. Vernon, N.Y., discusses starting a business from scratch, learning on the job and evolving as a marketer.

View 20 Questions with Michael Carlo

Don Rackler, president of Jon Wayne Service Company

Updated: 07.01.16 by Terry Tanker

Don Rackler, president of Jon Wayne Service Company in San Antonio, discusses company culture, hiring for attitude, learning leadership from his Army father and his company’s namesake, John Wayne.

View 20 Questions with Don Rackler

Carmine Galletta, owner of GallettAir, Inc.

Updated: 06.01.16 by Terry Tanker

Carmine Galletta, owner of GallettAir Inc. in Long Island, N.Y. and the very first winner of the Tops in Trucks Fleet Design Contest, discusses fleet design, business, family and what’s changed since 2007.

View 20 Questions with Carmine Galletta

Brent Schroeder, President, Air Conditioning Business at Emerson

Updated: 05.01.16 by Terry Tanker

Schroeder discusses product innovation, the industry’s biggest challenges and Emerson’s new Helix Innovation Center, a $35 million state-of-the-art “ideation” facility on the University of Dayton campus.

View 20 Questions with Brent Schroeder

Larry Zarker, CEO of Building Performance Institute

Updated: 04.01.16 by Pete Grasso

Larry Zarker, chief executive officer of the Building Performance Institute (BPI) discusses selling comfort instead of equipment, the benefits of home performance contracting and why it makes sense for HVACR contractors.

View 20 Questions with Larry Zarker

Charles Fletcher, executive VP of EMCOR Services Mesa Energy Systems

Updated: 03.01.16 by Pete Grasso

Charles Fletcher, executive vice president of EMCOR Services Mesa Energy Systems in Irvine, Calif, discusses growing an energy business from scratch, focusing on culture and the future of mechanical contracting.

View 20 Questions with Charles Fletcher

Chris Hunter, owner of Hunter Heat & Air

Updated: 02.01.16 by Terry Tanker

Chris Hunter, owner of Hunter Heat & Air, discusses making the transition from service truck to the office, differentiating from competitors and attracting employees with a great company culture.

View 20 Questions with Chris Hunter

Michael Meier, VP/COO Meier Supply

Updated: 01.01.16 by Terry Tanker

Michael Meier, vice president and COO of Meier Supply Co., Inc., discusses growing up in the family business, training the industry to be better and the advancement of industry technology.

View 20 Questions with Michael Meier

Bob McEwan, retired general manager of GE Aviation

Updated: 12.01.15 by Terry Tanker

Bob McEwan, retired general manager of GE Aviation’s global supply chain, discusses how to motivate a team, what it means to be fair and why Millennials have potential to become great leaders.

View 20 Questions with Bob McEwan

Ruth King, president of HVACChannel.tv

Updated: 11.01.15 by Terry Tanker

Ruth King, whose popular monthly finance column continues to help contractors improve business operations, discusses contractor training, changing the way the industry thinks and having the courage to be profitable.

View 20 Questions with Ruth King

Seth Godin, best-selling author and entrepreneur

Updated: 10.01.15 by Terry Tanker

Seth Godin, New York Times best-selling author and entrepreneur, discusses building something that matters, leadership and Permission Marketing.

View 20 Questions with Seth Godin

Darrell Gross, owner of MRS Heating & Cooling

Updated: 09.01.15 by Terry Tanker

Darrell Gross, owner of MRS Heating & Cooling in New Castle, Ind., discusses family businesses, partnerships, training and rebranding.

View 20 Questions with Darrell Gross

Richard Weaver, owner of Best in the West Air Conditioning & Heating

Updated: 08.01.15 by Terry Tanker

Richard Weaver, owner of Best in the West Air Conditioning & Heating in Palm Springs, Calif., discusses starting from scratch, customer service and his love of animals and hot rods.

View 20 Questions with Richard Weaver

Mike Rowe, creator of Dirty Jobs and Somebody's Gotta Do It

Updated: 07.01.15 by Terry Tanker

Mike Rowe, the creator and executive producer of Discovery’s “Dirty Jobs” and his new show on CNN, “Somebody’s Gotta Do It,” discusses being authentic, how to address the labor shortage and his mikeroweWORKS foundation, which provides scholarships to students pursuing a career in the skilled trades.

View 20 Questions with Mike Rowe

Bill Stueber, owner of Blue Ridge Heating and Cooling

Updated: 06.01.15 by Terry Tanker

Bill Stueber, owner of Blue Ridge Heating and Cooling in Pine Beach, N.J. and a 2015 Tops-in-Trucks Fleet Design Contest winner, discusses the challenges of finding good people, updating the company brand and transitioning the business to his daughter.

View 20 Questions with Bill Stueber

Dave McIlwaine, president of HVAC Distributors, Inc.

Updated: 05.01.15 by Terry Tanker

Dave McIlwaine, president of HVAC Distributors, Inc., discusses driving sales, training and the challenge of finding competent technicians.

View 20 Questions with Dave McIlwaine

Bob Vila, Home Improvement Guru & TV Personality

Updated: 04.01.15 by Terry Tanker

Bob Vila, considered the forefather of home improvement television, discusses how he got started, running a small business, upgrading HVACR equipment and the growing trend toward IAQ.

View 20 Questions with Bob Vila

Crawford Ker, former Dallas Cowboy and founder of Ker's WingHouse

Updated: 03.01.15 by Terry Tanker

Crawford Ker, former NFL player and founder of the Ker’s WingHouse restaurant chain, discusses learning how to run a business, how to build a team and what he looks for in an HVACR contracting partner.

View 20 Questions with Crawford Ker

Ken Blanchard, author of "The One Minute Manager"

Updated: 02.01.15 by Terry Tanker

Ken Blanchard, whose book “The One Minute Manager” has sold more than 15 million copies and has been translated into more than 40 languages, discusses servant leadership, changing your management philosophy and being a role model for your employees.

View 20 Questions with Ken Blanchard

Erik Bryan, Owner of Precision Air and Heating

Updated: 01.01.15 by Terry Tanker

Erik Bryan, owner of Precision Air and Heating in Chandler, Ariz., discusses his service in the Marine Corps, his past experience as a construction contractor and working with family.

View 20 Questions with Erik Bryan

The Best of 20 Questions (2011-2014)

Updated: 12.01.14 by Terry Tanker

Since we last ran a Best of 20 Questions four years ago, Publisher Terry Tanker has continued to interview many of the top HVACR contractors, distributors, suppliers and consultants, as well as several prominent people in business and leadership. Here are 20 of our favorite questions — and answers — from the past four years.

View The Best of 20 Questions (2011-2014)

Tim Sanders, CEO of Net Minds

Updated: 11.01.14 by Terry Tanker

Tim Sanders, the maverick CEO of Los Angeles tech start-up Net Minds and founder of research firm Deeper Media Incorporated, discusses creative thinking, leadership and always challenging yourself and learning.

View 20 Questions with Tim Sanders

Anne Beiler, founder of Auntie Anne's Hand Rolled Soft Pretzels

Updated: 10.01.14 by Terry Tanker

Anne Beiler, founder of Auntie Anne’s Hand Rolled Soft Pretzels — the world’s largest hand rolled soft pretzel franchise with more than 1,000 locations worldwide — discusses the challenges of growing a business with no formal education, working with family and trusting in people.

View 20 Questions with Anne Beiler

John Kahl, CEO of ShurTech Brands

Updated: 09.01.14 by Terry Tanker

John Kahl, chief executive officer of ShurTech Brands, makers of the original Duck brand duct tape and other home improvement and office products, discusses engaging with customers, letting his team manage and always staying until the end.

View 20 Questions with John Kahl

Konrad Rybak, owner of Air Blue Heating and Cooling

Updated: 08.01.14 by Terry Tanker

Konrad discusses his company’s mission to be customer oriented, plans for growth and what he looks for in a supplier partner.

View 20 Questions with Konrad Rybak

Jason Stom, president of Clear the Air

Updated: 07.01.14 by Terry Tanker

Jason Stom, president and CEO of Clear the Air Cooling & Heating in Friendswood, Texas discusses his company’s history, his father’s legacy and the importance of enjoying what you do.

View 20 Questions with Jason Stom

Winston Hancock, owner of Gilman Heating and Cooling

Updated: 06.01.14 by Terry Tanker

Winston Hancock discusses Gilman Heating & Cooling's long history, the need to transition marketing to a professional firm and the importance of training and education.

View 20 Questions with Winston Hancock

Steven Blue, CEO of Miller Ingenuity

Updated: 05.01.14 by Terry Tanker

Steven Blue, CEO of Miller Ingenuity, author, keynote speaker and business coach discusses company growth, profits, toxic employees and his soon-to-be released book, Outdo. Outlast. Outsmart.

View 20 Questions with Steven Blue

Jack Hutchinson, VP of Sales for HVACR Business

Updated: 04.01.14 by Terry Tanker

After the sudden passing of Jack Hutchinson, Vice President of Sales for HVACR Business, Publisher Terry Tanker collected memories from those who knew him well.

View 20 Questions In Memory of Jack Hutchinson

Tony Petrolle, president of Gaithersburg Cooling & Heating

Updated: 03.01.14 by Terry Tanker

Tony Petrolle President of Gaithersburg Cooling & Heating (GAC) and Bryant’s 2013 Dealer of the Year discusses acquiring a company, assembling the right team and the development of a quality assurance team.

View 20 Questions with Tony Petrolle

Mike Reilly, President and Owner of EWC Controls

Updated: 02.01.14 by Terry Tanker

Mike Reilly, president and Owner of EWC Controls, discusses manufacturing, family businesses and how his company provides contractors solutions to customer problems.

View 20 Questions with Mike Reilly

Wendy Staso, CEO of Huckestein Mechanical Services

Updated: 01.01.14 by Terry Tanker

Wendy Staso, president and CEO of Huckestein Mechanical Services, Inc., discusses turning around a troubled company in difficult economic times, building the right team to do the job and rebuilding a brand.

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Chris Nelson, president of Carrier Residential and Commercial Systems North America

Updated: 12.01.13 by Terry Tanker

Chris Nelson, president, Carrier Residential and Commercial Systems North America, discusses the military, sales and marketing, operational and strategic planning, innovation and success.

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Mark Lowry, executive vice president of RSES

Updated: 11.01.13 by Terry Tanker

Mark Lowry, executive vice president of The Refrigeration Service Engineers Society in Washington D.C., discusses improving service technician training, certification, and competence.

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Ron & Yvette Farris, owners of Air Control Corporation

Updated: 10.01.13 by Terry Tanker

Ron and Yvette Farris, owners of Air Control Corporation in Springvale, Ark., discuss managing a business together, service agreements, re-branding and delegating responsibility to employees.

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Lee Rosenberg, chairman of Rosenberg Indoor Comfort

Updated: 09.01.13 by Terry Tanker

Lee J. Rosenberg, P.E, chairman of Rosenberg Indoor Comfort, in San Antonio, discusses travel, his HVACR career and the challenges of owning a family business.

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Peter Hungate, owner of Pacific Air Systems

Updated: 08.01.13 by Terry Tanker

Peter Hungate, owner of Pacific Air Systems in Tacoma, WA, discusses business processes, ordering fleet vehicles, mentors, customer service and giving up company control in order to grow.

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Tom Edwards, president of Ruskin Air and Sound Control

Updated: 07.01.13 by Terry Tanker

Tom Edwards, president of Ruskin Air and Sound Control in Grandview, Mo., discusses management skills, mentors, Ruskin Guiding Principles, social media and recreational activities.

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Mark Evans, president and owner of Burton A/C, Heating, Plumbing and More

Updated: 05.01.13 by Terry Tanker

Mark Evans, owner and president of Burton A/C, Heating, Plumbing and More in Omaha, Neb., discusses future growth, employee training, employee motivation and things to do on rainy golf vacations.

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Ray Isaac, president of Isaac Heating & Air Conditioning

Updated: 04.01.13 by Terry Tanker

Ray Isaac, president and one of the fourth-generation owners of Isaac Heating & Air Conditioning, discusses company values and vision, the customer experience, and growing up in a family business.

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Lisë Stewart, founder of the Galliard Group

Updated: 02.01.13 by Terry Tanker

Lisë Stewart, founder of the Galliard Group, discusses exit strategies, strategic planning, organizational development, hiring and recruitment and developing effective succession plans.

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Chris Baker, president and COO of Virginia Air Distributor

Updated: 01.01.13 by Terry Tanker

Chris Baker, president and COO of Virginia Air Distributor, discusses family businesses, customer service that sets his business apart from others and his passion for triathlons.

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Steve Saunders. president of Tempo Mechanical

Updated: 11.01.12 by Terry Tanker

Steve Saunders, president of employee-owned Tempo Mechanical in Dallas, discusses green building practices.

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Keni Thomas, Former U.S. Army Ranger, Country Singer and Motivational Speaker

Updated: 10.01.10 by Terry Tanker

Former U.S. Army Range Keni Thomas was awarded the Bronze Star for Valor in the battle of Mogadishu and was the squad leader in the now-famous fight immortalized in the film Black Hawk Down.

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Dave LaGrand, president and CEO of NORDYNE

Updated: 05.01.09 by Terry Tanker

Dave LaGrand, president and CEO of NORDYNE, discusses leadership philosophy, cars and innovation.

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Karna Small Bodman, Deputy Press Secretary for Ronald Reagan

Updated: 01.01.09 by Terry Tanker

Karna Small Bodman, former Deputy Press Secretary for Ronald Reagan, discusses internal and external communication strategies, as well as her 6 years in The Reagan White House.

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Morten Andersen, the NFL's Oldest Player

Updated: 01.01.07 by Terry Tanker

Andersen discusses football, business and the preparation that goes into both.

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