Business Insights: Turn Up the Heat on Your Marketing with Scorpion’s Tools & Tech
Updated: 07.01.22 by HVACR Business Staff
You handle your business, we’ll handle the marketing.
View Business Insights: Turn Up the Heat on Your Marketing with Scorpion’s Tools & Tech
Celebrating the 15th Year Anniversary of Fleet Design Excellence
Updated: 06.01.22 by Heather Langone
This year’s top winners – Pride Plumbing Heating & Cooling, Balanced Comfort, and Gee Heating & Air – showcase designs that are vivid, bold, and brilliant. More inside on the entire list of winners, runners up, honorable mentions, and a special mention for one lucky winner
View Celebrating the 15th Year Anniversary of Fleet Design Excellence
Take Advantage of the Power of Fleet Wraps
Updated: 06.01.22 by Emily Newton
All you need to know about one of the best ways for HVACR owners to advertise – investing in fleet wraps
View Take Advantage of the Power of Fleet Wraps
Social Media Marketing: Is It Worth the Investment?
Updated: 05.01.22 by Heather Langone
Social Media: Have You Converted?
View Social Media Marketing: Is It Worth the Investment?
Converting Theory Into Practice
Updated: 03.01.22 by Ron Smith
Building a highly profitable HVACR retail business with residential service agreements takes more than ideas, it takes proper training and execution.
View Residential Service Agreements Part 3: Converting Theory Into Practice
Residential Service Agreements, Part 2
Updated: 02.01.22 by Ron Smith
Start with a structured and organized approach. Make sure all owners buy into the program, your technicians are well-trained in performing quality precision tune-ups, and a process is established to support the inside sales team as well as a fair pricing strategy.
View Residential Service Agreements, Part 2
How to Sell ‘Comfort’ to Customers
Updated: 02.01.22 by Richard Hartman
How Hartman Brothers successfully presents high-end systems as solutions to homeowners’ health and quality concerns.
View How to Sell ‘Comfort’ to Customers
Tackle Your Brand Strategy
Updated: 07.01.21 by Dan Antonelli
Learn how, and why, to develop your brand and don’t skip it in your business plan.
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Plan for Success
Updated: 07.01.21 by Kelly Borth
12 steps to developing an actionable marketing plan for your company.
View Plan for Success
The Right Way to Go Social
Updated: 03.01.21 by Kelly Borth
Make strategic choices about which social media platforms are best for your company.
View The Right Way to Go Social
Enhance Your Lead Generation Marketing
Updated: 09.01.20 by Kelly Borth
Seven tips to ensure valuable lead gen efforts are not wasted at your company.
View Enhance Your Lead Generation Marketing
Dumb Down Your Marketing
Updated: 08.01.20 by Danielle Putnam
We must constantly evolve, grow and mold to the people because we are only in business if we have people.
View Dumb Down Your Marketing
Marketing’s Biggest Secret Revealed
Updated: 07.01.20 by Justin Jacobs
It doesn’t take magic to build a brand.
View Marketing’s Biggest Secret Revealed
3 Easy Marketing Activities to Help Profits Now
Updated: 06.01.20 by Ruth King
There are three simple marketing activities you should do to increase your revenues so you cover the losses from the past few months.
View 3 Easy Marketing Activities to Help Profits Now
Boost Sales Fast with Zero Budget
Updated: 05.01.20 by Melanie Rembrandt
Public relations is your secret weapon to raising awareness and credibility without emptying your pockets.
View Boost sales fast a budget of zero and public relations.
Why Your Press Release Isn’t Working
Updated: 04.01.20 by Melanie Rembrandt
A press release is part of the whole public relations process, but it will only help your business if you keep a few things in mind.
View Tips to Help with a Press Release for your HVACR Business
The Art of Advertising: Getting it Right!
Updated: 03.01.20 by Kelly Borth
The goal of your advertising should be to stand out from your competition, offer a compelling solution and increase brand recognition and sales.
View The Art of Advertising and Getting it Right
Use Public Relations to Grow Your Business
Updated: 02.01.20 by Melanie Rembrandt
You’ve probably heard of public relations, but you may not be using it to your advantage.
View Use Public Relations to Grow Your Business
Expanding Your Service Area: When More is Less
Updated: 12.01.19 by Terry Nicholson
By posting a map on the wall for your call takers who are booking your appointments, they know where the best, most profitable area is located.
View Expanding Your Service Area: When More is Less
Help Your Technicians Sell Advanced Technology
Updated: 08.01.19 by Jamie Kitchen
The focus for the technician should always be to ascertain what the customer really wants and then determine what best fits the customer’s needs.
View Help Your Technicians Sell Advanced Technology
Marketing Campaigns that Generated $20,000 In Revenue
Updated: 08.01.19 by Joy Gendusa
To generate enough calls and sales from your marketing, you need to market consistently.
View Marketing Campaigns that Generated $20,000 In Revenue
Marketing Strategies to Grow Your HVACR Business
Updated: 06.01.19 by Joy Gendusa
As long as you invest your marketing dollars in methods proven to generate leads and customers, growing isn’t difficult.
View Marketing Strategies to Grow Your HVACR Business
Six Marketing Tips for HVACR Contractors
Updated: 05.01.19 by Elaine Duraes
Don’t miss out on the potential to grow your business online.
View Six Marketing Tips for HVACR Contractors
Score 250 New Jobs Using the Goldmine You Already Have
Updated: 04.01.19 by Joy Gendusa
Your customer database is filled with consumers in need of your services at least twice a year.
View Score 250 New Jobs Using the Goldmine You Already Have
Keyword Rankings are Irrelevant — Learn to Measure SEO Success
Updated: 03.01.19 by Alyssa Young
The ultimate measurement of success for a digital marketing campaign is conversions.
View Keyword Rankings are Irrelevant — Learn to Measure SEO Success
Grow Your Business with Direct Mail
Updated: 02.01.19 by Joy Gendusa
No one knows better than you that the needs of your customers change with the seasons — so remind them.
View Grow Your Business with Direct Mail
Grow with Existing Customers
Updated: 01.01.19 by Tim Ross
The path to success may lie in growing from existing customers rather than a sole focus on finding new ones.
View Grow with Existing Customers
Five Signs You Need a New Brand
Updated: 01.01.19 by Alyssa Young
Your original brand may have gotten you off the ground, but now it may be hindering your growth.
View Five Signs You Need a New Brand
Make the Most of Your Marketing Dollars
Updated: 10.01.18 by Taylor Hill and Carter Harkins
No matter how much you spend, you’ll never know if your marketing works unless you track it.
View Make the Most of Your Marketing Dollars
Enhance the Customer Experience
Updated: 08.01.18 by Joel Frederick
Use social media platforms to communicate with your customers in real time.
View Enhance the Customer Experience
Boomers or Millennials — Where to Spend Your Marketing Dollars
Updated: 06.01.18 by Vicki LaPlant
Boomers have lost the position as the largest generation but, remember, this generation still holds the purchasing clout.
View Boomers or Millennials — Where to Spend Your Marketing Dollars
Engage Your Technicians in Promoting Your Services
Updated: 06.01.18 by Jim Baston
Engaging your technicians in business development activities can increase the value to the overall service your company provides.
View Engage Your Technicians in Promoting Your Services
Control Your Online Reputation
Updated: 05.01.18 by Terry Nicholson
Eighty-six percent of consumers will decide against buying from you if they read negative reviews about you online.
View Control Your Online Reputation
Inside Sales: The Secret Weapon
Updated: 05.01.18 by Jodie Deegan
Inside sales can exist even if you don’t have a dedicated person for that job.
View Inside Sales: The Secret Weapon
Add Value to Your Customer Relationships
Updated: 04.01.18 by Jim Baston
You should view your technicians’ proactive efforts as a service rather than a selling activity.
View Add Value to Your Customer Relationships
The Nature of Value
Updated: 04.01.18 by Roger McCoy
Understand the difference between value and price — and its impact on the sales experience.
View The Nature of Value
Create Your Message and Grow Your Brand
Updated: 03.01.18 by Ryan Holden
Coming up with a brand message is a smart strategy, whether your company is new or it’s been around for years.
View Create Your Message and Grow Your Brand
Master SEO and Lead Generation
Updated: 03.01.18 by Michael Haines
Your marketing must include a comprehensive strategy to engage with and obtain new customers online.
View Master SEO and Lead Generation
Business Resolutions for a Profitable Year
Updated: 01.01.18 by Tim Ross
Business resolutions force you to address issues that may keep your business from reaching its full potential.
View Business Resolutions for a Profitable Year
Do the Right Thing
Updated: 01.01.18 by Jim Baston
A simple approach leads to an exceptional service experience for your customers.
View Do the Right Thing
Increase Your Sales with New Marketing Trends
Updated: 12.01.17 by Todd Bairstow
Five ways mobile technology changed online marketing for residential HVACR businesses.
View Increase Your Sales with New Marketing Trends
Earn Loyalty, One Customer at a Time
Updated: 11.01.17 by Daniel Lemin
The best gift a customer can give is a referral. Get the basics right, and give your customers a reason to share their positive story on your behalf.
View Earn Loyalty, One Customer at a Time
Make the Most of Your Seasonal Downtime
Updated: 10.01.17 by Tim Ross
Embrace the slower times and use it to try out new marketing techniques that can keep you busy all year.
View Make the Most of Your Seasonal Downtime
Differentiate Your Company
Updated: 10.01.17 by Mike Tinz
Strategically timed advertising campaigns and well-designed marketing materials are key to capturing the attention of new clients and turning them into loyal customers.
View Differentiate Your Company
Effective Email Marketing
Updated: 09.01.17 by David Heimer
Email marketing is a great tool and a great opportunity — as long as it’s done right.
View Effective Email Marketing
Engage Your Website Visitors
Updated: 08.01.17 by Michael Haines
10 simple questions your website must answer to covert browsers into buyers
View Engage Your Website Visitors
Clever Compensation
Updated: 07.01.17 by Drew Cameron
A properly designed sales compensation plan stimulates sales of and profits from products and services, drives achievement of company objectives and attracts and keeps sales representatives producing at increasing rates by incentivizing performance.
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A Woman’s Style is What Your Company Needs
Updated: 06.01.17 by Julie Decker
Women have an incredible opportunity to make a difference and build a rewarding career.
View A Woman’s Style is What Your Company Needs
Stand Out from Your Competition — without Advertising
Updated: 06.01.17 by Bob Viering
Consumer survey reveals top three ways to capture the attention of a prospective customer.
View Stand Out from Your Competition — without Advertising
How to Get Your Technicians to Sell
Updated: 03.01.17 by Michael Haines
Instead of forcing sales training on technicians, introduce the concept of Diagnose & Recommend.
View How to Get Your Technicians to Sell
Improve Your Closing Skills, Increase Sales
Updated: 02.01.17 by Anthony Caliendo
Each and every sales professional must be a leader — a person who is willing to take control of a sales opportunity, and then lead customers to a close by being trustworthy, truthful and possessing integrity.
View Improve Your Closing Skills, Increase Sales
How to Hook Every Type of Homeowner
Updated: 01.01.17 by Todd Bairstow
Homeowner behaviors fall into five distinct personality types — each goes through a different process before they make a purchasing decision. Knowing how to appeal to these personalities is the first step to making sure they pick up the phone.
View How to Hook Every Type of Homeowner
Don’t Overlook Your Biggest Asset
Updated: 12.01.16 by Dillon Collier
When someone writes a negative review, it doesn’t have to be a blemish on your record. It can be the stage on which you display your devotion to customer satisfaction and service.
View Don’t Overlook Your Biggest Asset
Market Your Way to Business Success
Updated: 12.01.16 by Joy Gendusa
Today, there are so many different marketing channels — and so much competition — it can make your head spin. Here are 10 effective marketing habits of the most successful HVACR contractors, and how to implement them in your business.
View Market Your Way to Business Success
Cultivate Consumer Credibility and Trust
Updated: 09.01.16 by Brian Greenberg
The overwhelming demand for consumer attention and dollars has created a market filled with cynics, whose defenses are on full alert.
View Cultivate Consumer Credibility and Trust
Generate More Referral Business
Updated: 08.01.16 by Jim Baston
Referrals play a critical part in any service company’s business development plan and are arguably the most effective way to grow your business.
View Generate More Referral Business
How to Handle Negative Online Reviews
Updated: 07.01.16 by Daniel Lemin
The internet changed things for just about every business, no doubt, but it’s impact created a consumer that is empowered by knowledge they find online.
View How to Handle Negative Online Reviews
SEO is Not Dead
Updated: 06.01.16 by Frank Motola
Every business needs to take advantage of the potential results they may achieve by doing what it takes to compete and start collecting that low-hanging fruit of new customers finding them on the web.
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21 Tips for an Effective Internet Marketing Strategy
Updated: 03.01.16 by Brad Shorr
A far better path to generating revenue and retaining customers is to focus full attention on two or three Internet marketing campaigns and execute them better than the competition.
View 21 Tips for an Effective Internet Marketing Strategy
Prepare Mentally and Use Engagement to Motivate
Updated: 01.01.16 by Anthony Caliendo
The sales world is one of continuous stress and demand for performance. You want your sales team to perform at a high level — and it's up to you to motivate them.
View Prepare Mentally and Use Engagement to Motivate Others.
Clients Are Your First Priority
Updated: 12.01.15 by Joseph Callaway
Putting your customers’ interests ahead of your own will seem counterintuitive, risky and sometimes even frightening, especially at first. Eventually, though, keeping your commitment to “Clients First” will start to feel natural.
View Put your clients first to propser!
Seven Steps to Make Your Own Hit
Updated: 11.01.15 by Robin Jones
There is a formula for making a hit record. A song doesn’t simply get recorded in the studio and then automatically become popular. This basic formula is one that can also help create a successful marketing campaign to your customers.
View Discover Seven Steps to Make Your Own Hit here!
Customer Service in the Digital Age
Updated: 10.01.15 by Mike Walker
No matter your industry, customers need a way to reach you on a continual basis. Now, more than ever, companies are beginning to create an extension of their support teams through branded mobile apps.
View Customer Service in the Digital Age
Mix the Perfect Sales Cocktail
Updated: 09.01.15 by Anthony Caliendo
With literally thousands of different sales techniques and philosophies that salespeople attempt to master, we find ourselves using trial and error, sampling and tasting until we think we’ve mixed the right sales cocktail.
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Communication Collaboration
Updated: 02.01.15 by Ben Hubbert
Advertising, public relations and marketing can often be blurred into one hazy mess, but these three elements of business can work in harmony together to increase visibility, create goodwill and promote positive recognition.
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Don't Post Without a Plan
Updated: 12.01.14 by Neal Schaffer
In using such a scattershot approach to social media, you’re missing out on major opportunities to engage with potential and current customers, manage your reputation — and you may be alienating social media users in the process.
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Marketing Shouldn’t Be An Either/Or Approach
Updated: 09.01.14 by Joy Gendusa
The key to maximizing your return on marketing investment is to integrate your campaigns. Use strategies from both the digital and print worlds. Together, these options complement each other and create an even more effective marketing whole.
View Marketing Shouldn’t Be An Either/Or Approach
Sell What's Valuable to Your Customers
Updated: 08.01.14 by Tony D'Avino
Peter Drucker, the inventor of modern management, once said, "The customer rarely buys what the business thinks it sells him."
View Sell What's Valuable to Your Customers
Grow Your Professional Sales Staff
Updated: 08.01.14 by Jaime DiDomenico
At some point, an owner must decide to either continue to sell through technicians or hire a professional salesperson. The difference is whether or not they want to be a retail sales organization, or simply a residential contractor.
View Grow Your Professional Sales Staff
Create An Exceptional Experience
Updated: 08.01.14 by Drew Cameron
Want to increase sales of replacement residential heating equipment? Stop trying to convince customers to replace or upgrade their equipment, and instead simply provide good information so they can make a good decision.
View Create An Exceptional Experience
Cruising the Strip and Turning Heads
Updated: 06.01.14 by Pete Grasso
Sometimes, generating leads is as simple as putting your name out there in a memorable way. Three HVACR business owners share their unique take on mobile marketing.
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Don’t Let Your Sales Managers Sabotage Your Training
Updated: 05.01.14 by Paul McCord
Your frontline sales managers have more
influence on how your salespeople sell
than anyone else. If sales managers don’t
believe, your sales team won’t believe.
View Don’t Let Your Sales Managers Sabotage Your Training
Selling Thermostats that Save Customers Energy and Money
Updated: 04.01.14 by Bill Fortner
6 steps to ensure you don't miss another opportunity to make add-onn sales.
View Selling Thermostats that Save Customers Energy and Money
Selling HVAC Equipment in a Post-MillenniumSelling HVAC Equipment in a Post-Millennium
Updated: 03.01.14 by Jaime DiDomenico
How to Optimize Your Company Culture for Sales Growth
View Selling HVAC Equipment in a Post-Millennium
Finishing and Implementing Your 2014 Three Page Business Plan
Updated: 12.01.13 by Ruth King
In the past two months you’ve created your 2014 goals with your employees and your 2014 marketing plan. This month you’ll complete your three page business plan by estimating your 2014 budget. I’ll end this series with some implementation suggestions so that you make 2014 your best year ever.
View Finishing and Implementing Your 2014 Three Page Business Plan
Make Your Social Media Work for You
Updated: 11.01.13 by Kelly Meeneghan
How To Properly Leverage These Platforms To Work For Your Business
View Make Your Social Media Work for You
The One-Page Marketing Activities Plan
Updated: 11.01.13 by Ruth King
How to create page two of your three-page 2014 Business Plan
View The One-Page Marketing Activities Plan
Developing Your Digital Marketing Skill Set
Updated: 10.01.13 by Jeff Shawd
You know the technical side of your business,
but your marketing skills might need improvement. This article shows how investing time to strengthen your digital marketing skill set can pay off.
View Developing Your Digital Marketing Skill Set
4 Steps to an Ideal Winterization Service Marketing
Updated: 09.01.13 by Joy Gendusa
Promoting your business during Fall months can generate wintetime sales and revenue
View 4 Steps to an Ideal Winterization Service Marketing
Implement Suggestive Selling and Increase Your Close Rates
Updated: 09.01.13 by Ken Reese
This action plan for implementing suggestive selling into your business model will help you increase close rates.
View Implement Suggestive Selling and Increase Your Close Rates
5 Keys to the Art of Price Conditioning
Updated: 08.01.13 by Keith Mercurio
Discussing price earlier in a call – a practice called Price Conditioning – can be more successful in getting customers to do business. Here are five key steps for implementing Price Conditioning
View 5 Keys to the Art of Price Conditioning
SEO in a Contracting World
Updated: 08.01.13 by Kenneth Goodrich
Goettl Good Guys Air Conditioning Repairmen uses these 10 basic steps to maximize their use of SEO.
How does it work?
View SEO in a Contracting World
Guidelines to Selling Sustainability
Updated: 07.01.13 by Frank Rotello
Selling sustainability is about offering a long-term value to your customers that will provide a payback for years to come. The sales process is based on presenting data and solid solutions while building a durable relationship with your customers.
View Guidelines to Selling Sustainability
Top 5 Rules for Effective Vehicle Wrap Design
Updated: 06.01.13 by Dan Antonelli
Using your vehicles to help brand your company should be part of an overall marketing and branding effort, so that what ends up on your fleet is an extension of all the other marketing your company does.
View Top 5 Rules for Effective Vehicle Wrap Design
Are You Maximizing Your Fleet's Advertising Potential?
Updated: 06.01.13 by Greg Smith
Whether they have a fleet of one, or many, smart business owners recognize their fleet’s value for cost-effective advertising.
View Are You Maximizing Your Fleet's Advertising Potential?
Knocking On Doors Persistently Pays Off
Updated: 05.01.13 by Andres Lara
5 keys to stay determined.
View Knocking On Doors Persistently Pays Off
Getting The Most from Social Media
Updated: 05.01.13 by Bob Kelleher
How a tri-branding strategy promotes all you have to offer.
View Getting The Most from Social Media
Increase Close Rates and Average Tickets with Bundling
Updated: 04.01.13 by Keith Mercurio
Bundling is the assigning of a single value to a combination of multiple items, and it is one of my favorite topics because it’s a genuine “art.” To learn how to present bundles to potential customers requires a lot of training, time, and faith because the shift in your thinking will be significant.
View Increase Close Rates and Average Tickets with Bundling
You've Got 8 Seconds, Be Interesting Or Lose the Sale
Updated: 03.26.13 by Jenn Morgan
The average adult attention span is 8 seconds, according to studies. Therefore, sales professionals must capture a customer’s attention immediately.
View You've Got 8 Seconds, Be Interesting Or Lose the Sale
Turn Your Business into an Overnight Sensation
Updated: 01.01.13 by Stacey Hall and Denise Michaels
Telling your story in a compelling way and being forthright in business will build up your reputation and set the stage for star status.
View Turn Your Business into an Overnight Sensation
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7 Reasons Why Customer Referral Programs Fail
Updated: 12.01.12 by Bill Lee
There are certain predictable mistakes companies make that can derail customer referral programs before they ever get off the ground.
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Driving Inbound Marketing With Content Management
Updated: 12.01.12 by Colleen Weston
When using social media tools alone to drive your company’s messages, it’s nearly impossible to determine the correlation between all the likes, tweets, and shares you receive and how they translate in actual, concrete sales results.
View Driving Inbound Marketing With Content Management
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How to Identify and Deliver on Your Sales Promise
Updated: 11.01.12 by Victor Arocho
Collect input from everyone, define your promise, and then train for company-wide delivery.
View How to Identify and Deliver on Your Sales Promise
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3 Key Elements of a Successful Explanatory Video
Updated: 10.01.12 by Anish Patel
Just about any service an HVACR contractor offers — can be effectively conveyed in an explanatory video, and with such widespread access to the Internet these days, explanatory videos are a great way to reach current and prospective customers.
View 3 Key Elements of a Successful Explanatory Video
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How We Did It: GallettAir Inc. Green Solutions
Updated: 10.01.12 by Carmine Galletta
GallettAir of Long Island, N.Y., added a new division that offers energy-performance testing in two months.
View How We Did It: GallettAir Inc. Green Solutions
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Has Your Marketing Message Changed with the Times?
Updated: 10.01.12 by Marsha Friedman
People have changed in dramatic ways over the past five years, and businesses should take that into consideration this holiday season, says one public relations expert.
View Has Your Marketing Message Changed with the Times?
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6 Signs That You Need a Website Redesign
Updated: 09.01.12 by Kelly Meeneghan
Many business owners often sabotage their online reputation without realizing it by making decisions that harm or certainly don’t help their websites. Analytics can help to verify what improvements need to be made, but not all HVACR businesses have such statistical tools.
View 6 Signs That You Need a Website Redesign
How to Avoid 9 Common Sales Call Errors
Updated: 09.01.12 by Geoffrey James
Use these tactics instead to make the most of your opportunities
View How to Avoid 9 Common Sales Call Errors
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6 Tips for Hiring a Professional Web Developer
Updated: 09.01.12 by Joe Thomas
Tips to finding and hiring the right professional website developer.
View 6 Tips for Hiring a Professional Web Developer
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Rebuild Your Brand in Three Steps
Updated: 08.01.12 by Heather Onorati
One of the most powerful tools to help overcome a prospect's natural skepticism and to build relationships is the customer testimonial. They create believability, credibility, and a sense of security for your prospect and customer.
View Rebuild Your Brand in Three Steps
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What’s This Going to Cost Me?
Updated: 07.01.12 by Ken Summers
An average contractor could spend tens of thousands to launch energy performance contracting, but the profit potential makes it worth the investment.
View What’s This Going to Cost Me?
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10 Sales Strategies for Uncertain Times
Updated: 07.01.12 by Geoffrey James
Stay calm, be smart and continue selling while others are giving up.
View 10 Sales Strategies for Uncertain Times
Clear, Clean Designs Connect with Customers
Updated: 06.01.12 by Tonya Vinas
Tops in Trucks winners say more with less as branding takes the spotlight
View Clear, Clean Designs Connect with Customers
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Selling Commercial Service Agreements, pt. 6
Updated: 06.01.12 by Wendell Bedell
This is the final installment of a six-part series on creating a selling system for commercial service agreements.
View Selling Commercial Service Agreements, pt. 6
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The 7 Deadly Sins of Sales Management
Updated: 05.01.12 by John Treace
I have been part of many business turnarounds in my career and have noted the errors consistently made by sales management, all of which negatively impact team morale and sales. Here are seven of the deadly sins of sales management.
View The 7 Deadly Sins of Sales Management
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Thermostat Sales Tips
Updated: 04.01.12 by Jim Hinshaw
Getting Started on Electro-Programmable Thermostat Sales. Show and teach benefits to your team, and then make a sales plan!
View Thermostat Sales Tips
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5 Ways to Build Sales Partnerships
Updated: 04.01.12 by Geoffrey James
Benefits could include cost savings and access to new prospects.
View 5 Ways to Build Sales Partnerships
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6 Signs You Need To Rebuild Your Brand
Updated: 04.01.12 by Dan Antonelli
Don’t let nostalgia, “nephew art” and
lack of standards hold your business back.
View 6 Signs You Need To Rebuild Your Brand
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Branding Is More Than Logos
Updated: 04.01.12 by Lee Gientke
What customers think about your company defines your brand.
View Branding Is More Than Logos
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Selling Commercial Service Agreements, pt. 5
Updated: 04.01.12 by Wendell Bedell
This is the fifth of a six-part series on creating a selling system for commercial service agreements.
View Selling Commercial Service Agreements, pt. 5
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Recipe for an Effective Social Media Mix
Updated: 03.01.12 by Lauren Whitson
As a business leader, you need to be familiar with the different social media platforms and understand how they can help you to improve marketing and communication. Each platform provides a different and potentially profitable opportunity to grow your business if used in a way that takes advantage of how it works.
View Recipe for an Effective Social Media Mix
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Online Content: Divide And Conquer For Success
Updated: 12.01.11 by Lauren Whitson
To manage your online presence, first define and recognize how each platform discretely supports your marketing goals. Then develop content appropriate to each channel
View Online Content: Divide And Conquer For Success
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Selling Commercial Service Agreements, pt. 3
Updated: 11.09.11 by Wendell Bedell
This is the third of a six-part series on creating a selling system for commercial service agreements.
View Selling Commercial Service Agreements, pt. 3
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6 Easy Steps to Closing a Sale
Updated: 11.09.11 by Geoffrey James
Great sales closers set an objective, go into a meeting with the right mindset (to sell), check with the customer to make sure they're relating, reiterate their purpose and most importantly, ask for the sale.
View 6 Easy Steps to Closing a Sale
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3 Reasons Your Direct-Mail Results Stink
Updated: 11.09.11 by Joy Gendusa
Postcard marketing will work for you if you do it correctly. Include these 10 elements to prepare a solid direct mailing piece.
View 3 Reasons Your Direct-Mail Results Stink
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5 Steps to Effective Mobile Device Demos
Updated: 11.09.11 by Geoffrey James
The "art" of using mobile demonstrations to close business sales and sell more HVAC equipment and systems.
View 5 Steps to Effective Mobile Device Demos
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Google SEO Changes
Updated: 11.01.11 by Nadia Romeo
Each year Google changes its algorithm — the formula it uses to rank websites — hundreds of times. Most of the changes are small; however, every few months, Google rolls out a major change that affects the performance of websites in its search engine. Below is a summary of major algorithm changes that took place in 2011 and likely affected your site.
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5 Steps to Speed Up and Increase Sales
Updated: 11.01.11 by Geoffrey James
This 5 step geometric approach results in more closes with the same amount of work.
View 5 Steps to Speed Up and Increase Sales
5 Tips For Improving Sales
Updated: 11.01.11 by Terry Tanker
Publisher Terry Tanker offers advice on improving sales calls from prospecting to presenting.
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Your Company Is Your Brand
Updated: 11.01.11 by Ron Smith
The same elements that make your installed system unique only to your company are some of the elements that contribute to establishing and maintaining your company’s brand.
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10 Ways to Keep Current Customers Coming Back
Updated: 10.01.11 by James Gerdsen
In the competitive industry of service and replacement HVAC, keeping customers has always been easier than getting new ones.
View 10 Ways to Keep Current Customers Coming Back
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Making Sense Of Social Media Chaos
Updated: 10.01.11 by HVACR Business Staff
When you are so focused on customer engagement as an end goal, it can be difficult to recognize and understand the challenges that social media can create for larger, multi-department companies.
View Making Sense Of Social Media Chaos
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Make Time for Face Time
Updated: 09.01.11 by Heather Onorati
Although there is a marketing push to increase online presence, build communities and interact through technology, when it comes down to it, people buy from people. Make time for person-to-person relationship building.
View Make Time for Face Time
Marketing Zoning: Educate and Excite To Close The Sale
Updated: 09.01.11 by Steve Bilica
Educating your sales team about zoning options and benefits. Your sales team can then provide a wider range of comfort solutions.
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5 Steps to Connect Messaging to Sales
Updated: 08.01.11 by Geoffrey James
Use language and concepts that resonate with customers so they see your differentiators as value and won't mind paying a higher price.
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Selling Commercial Service Agreements, pt. 2
Updated: 08.01.11 by Wendell Bedell
This is the second of a six-part series on creating a selling system for commercial service agreements.
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10 Tips for Getting the Best Email Marketing Results
Updated: 08.01.11 by Greg Brown
Email marketing can be daunting with all the laws, spam filters, and confusion over the best method to use. Whether you’re an e-marketing novice or you’ve tried it before, learning the tricks of the trade can make the process easier and the outcome more successful. After reviewing the campaigns we’ve run for customers, we came up with the following 10 tips to get the best results from your email marketing campaigns:
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10 Strategies For Getting Good Customer Testimonials
Updated: 07.01.11 by Rich Friedel
One of the most powerful tools to help overcome a prospect's natural skepticism and to build relationships is the customer testimonial. They create believability, credibility, and a sense of security for your prospect and customer.
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5 Essentials of a Highly Profitable Commercial Service Department
Updated: 07.01.11 by James Graening
Before you can sell and deliver commercial service successfully, you must develop systems and “checklists” or standard operating procedures, policies, and systems.
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Selling Commercial Service Agreements, pt. 4
Updated: 07.01.11 by Wendell Bedell
This is the fourth of a six-part series on creating a selling system for commercial service agreements.
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Selling Commercial Service Agreements, pt. 1
Updated: 06.01.11 by Wendell Bedell
This is the first of a six-part series on creating a selling system for commercial service agreements.
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6 Keys To Success in Home-Performance Contracting
Updated: 05.01.11 by Robert Wilkos
HVACR contractors who offer home-performance contracting will become the dominant service providers in any given area.
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5 Corporate Blunders that Cripple Sales Efforts
Updated: 05.01.11 by Geoffrey James
These are the five most common blunders that cause teams and companies to fail when it comes to working together to make big-ticket sales, and what you can do to fix the problems.
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Avoid These 12 Social Media Mistakes
Updated: 04.01.11 by Nadia Romeo
Make a commitment and know your limits to get back on track.
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Sales Lessons From IBM: Tell the Customer's Story
Updated: 03.01.11 by Geoffrey James
When you’re selling to the customer, don’t try to be the hero who conquers the dragon. Instead, be the wizard who gives the hero a magic sword
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8 More Website Mistakes Contractors Commonly Make
Updated: 03.01.11 by Rich Friedel
This is the second of two articles on mistakes contractors commonly make on their websites and suggestions on how to avoid them.
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4 Ways to Market Via Smartphones
Updated: 03.01.11 by Ford Saeks
Smartphones have morphed into a texting, tweeting, multi-tasking productivity and entertainment gadget that offers a wide range of possibilities for you and your business.
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Top Green Building Trends Offer New Opportunities
Updated: 02.01.11 by HVACR Business Staff
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8 Common Website Mistakes and How to Avoid Them
Updated: 02.01.11 by Rich Friedel
When planning an online presence, first have a written plan and design with your marketing goals in mind.
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15 Ways to Drive More Traffic to Your Blog
Updated: 02.01.11 by Nadia Romeo
Stay ahead of competitors with good content, frequent updates, and keyword optimization.
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Make Your Move to Mobile
Updated: 12.01.10 by Mike Callahan
The features and benefits of almost all the systems that we investigated without going into the technical details or revealing specific provider names. This is certainly something you will want to research yourself.
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Customize Your Mobile Devices With Bridges To Other Software
Updated: 12.01.10 by Mark Barraclough
Alpine Mechanical Services uses the BlackBerry smart phone to connect information gathered by our technicians with our office and ultimately the retail client. This simple communication is really not simple. It involves off-the-shelf technology with the BlackBerry. Here's how we do it.
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3 Steps to Attracting Clients Online
Updated: 12.01.10 by Shama Hyder
What do you need to attract prospects online? A great BOD! No joke. BOD stands for Brand, Outcome, and Differentiator.
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Top 10 Strategic Errors in Your Sales Process
Updated: 12.01.10 by Geoffrey James
These are the top mistakes made by sales reps and how to correct them.
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How to Pre-Qualify a Sales Lead in 5 Steps
Updated: 10.01.10 by Geoffrey James
Your challenge is to focus time and energy on the prospects who are the most likely to buy. Here is how to do that by pre-qualifying your sales leads before you call them.
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5 Steps to Increasing End-of-the-Year Sales
Updated: 10.01.10 by Vicki Suiter
If your purpose and customers are pinching pennies, it's was to think the only way to get business is to cut your prices. Think again.
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How To Ring Up More Replacement Sales
Updated: 09.01.10 by Mike Callahan
It means they practiced the four Ps of retail; Personality, Positioning, Presentation, and Price. Personality: Your company’s personality mirrors your own.
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KEI L Relies on Vast Experience To Add HP Services
Updated: 09.01.10 by HVACR Business Staff
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Connect With Your Local Market
Updated: 07.01.10 by HVACR Business Staff
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From the Driver’s Seat
Updated: 06.01.10 by HVACR Business Staff
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A Better Way for Pine State Services
Updated: 06.01.10 by Tonya Vinas
Pine State Services, South Portland, Maine, began a vehicle-stocking-and-organization program for its fleet of 21 vehicles, 10 of which are service vehicles. Here's why and how they did it.
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True Colors
Updated: 06.01.10 by Tonya Vinas
Schultheis Bros. stands out with time-tested yellow-and-red fleet.
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Master Pay-Per-Click Advertising in 6 Steps
Updated: 05.01.10 by Ed Cerier
A well-executed PPC campaign often will have a higher conversion rate than organic research results.
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Several Trends Point to Better Times
Updated: 05.01.10 by Bruce Christensen
But taking advantage of pent-up demand requires a commitment to marketing, sales, and financing.
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7 Steps to Selling on More than Price
Updated: 05.01.10 by George Hedley
Taking pride in your company's awesome service and workmanship is one thing, but getting paid more than your competition for better quality is another.
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More of What I Learned About Twitter Marketing
Updated: 02.01.10 by Guy Kawasaki
Way back in July of 2009, I explained how I use twitter. A lot has changed since then, so this is an update on how I tweet. As a business owner, you can adopt my techniques to use twitter as a marketing tool.
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Open the Door to Better Sales in 2010
Updated: 02.01.10 by Wade Mayfield
Drastic price increases require a clearly defined sales process.
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Get Noticed with Interactive Advertising
Updated: 02.01.10 by Stacy Whisel
How to make customer connections online.
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Get on the Map!
Updated: 11.01.09 by Ed Cerier
If your company isn't already listed in Google's local search listings for hvacr contractors, then you need to get listed as soon as possible.
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Making It Happen
Updated: 11.01.09 by Michael Wayde
Part 2: How to produce effective broadcast ads for your target audience.
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More Effective Performance Standards in 10 Steps
Updated: 10.01.09 by Mike Callahan
Identify, create, and manage your standards according to customer requirements.
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Preparing For Your Debut
Updated: 10.01.09 by Michael Wayde
HVACR contractors should be able to answer three important questions before making a broadcast ad.
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Put Some "Pull" Into Your Marketing
Updated: 10.01.09 by Susan Kimball
How to use a combination of push promotion and social media interaction to attract new customers.
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Do You Fear Internet Marketing and Social Media?
Updated: 09.01.09 by Kari Logan
Take these three small steps to begin using these valuable online tools.
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9 Tips for Using Twitter as a Marketing Tool
Updated: 08.01.09 by Guy Kawasaki
Everyone is a atwitter with Twitter, but not everyone uses Twitter for business. I use twitter as a tool - specifically as a marketing tool, and here nine lessons that I've learned about doing this.
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5 Building Blocks for Getting Positive Press
Updated: 08.01.09 by Kari Logan
Are you envious of the media coverage that other businesses get on the radio, television, in local papers, and within industry trade publications? Truth is, you probably have a story to tell too, but you haven't taken the time to uncover it, fine tune it, and get it into the hands of journalist.
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Why You Need To Be Using Social Media Tools
Updated: 08.01.09 by John Sonnhalter
Networking communities, mobile messaging, and other tools are a golden opportunity got advertising and marketing.
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Light Commercial Service and Service Agreement Business, part 2
Updated: 06.01.09 by Ron Smith
How to develop commercial service agreement sales leads that will establish and grow a service agreement customer base.
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The Art of Buzz
Updated: 05.01.09 by Guy Kawasaki
The reasons people talk about products and services and the best ways to seed discussions.
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If Your Employees Regularly Fail, the Problem Might Be You
Updated: 03.01.09 by Ron Smith
HVACR residential retail contractors who wish to grow their revenues and profits have a natural and synergistic diversification opportunity. With proper guidance, planning and execution, it’s not difficult to expand into the light commercial service and service agreement business.
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More Marketing 2.0
Updated: 03.01.09 by Mike Callahan
Last month, we examined the first three online strategies that President Obama employed during his campaign. This month, we offer two more, as well as a discussion on privacy and getting your own online marketing revolution started.
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Marketing 2.0
Updated: 02.01.09 by Mike Callahan
The strategy, approach, and tools use in Barack Obama's campaign, and a look at how contractors can apply these same tools to growing their hvacr company brands.
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From Order-Taking to Order-Making
Updated: 02.01.09 by Barry LaBov
Choosing survival, denial or revival in this (and any) recession.
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Marketing Green
Updated: 01.01.09 by Ross Soyka
The trend toward greener living and the emphasis on energy and sustainability isn’t going away. Becoming a green contractor, in many ways, is a change in business strategy. You have to transform yourself into a green consultant and take the lead in educating your customers about energy efficient systems and their value.
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Selling Green Internally
Updated: 01.01.09 by John Empson
A marketing strategy that your entire staff understands and buys into is one that the customer believes in.
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5 Pillars of Digital Marketing
Updated: 10.01.08 by Michael Wayde
A faltering economy presents the opportunity to rethink what you’ve done in the past and invest wisely in your future, maintaining or even growing a marketing communications program. In fact, history suggests that companies who continue to communicate and promote in hard times fare better during the downturn and recover more quickly as the economy improves.
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Top Four Marketing Buys
Updated: 10.01.08 by Ruth King
Direct mailing, reminder pieces, referral programs, and surveys are good uses of marketing dollars. Be sure to track results!
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Brand Beyond Marketing
Updated: 09.01.08 by Laura Pasternak
Employee education is particularly important for service organizations that don’t have concrete products. Their offerings are soft assets like knowledge, experience and people.?
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4 Steps To A Great Newsletter
Updated: 09.01.08 by Joe Pulizzi and Newt Barrett
This customized excerpt is from the book, Get Content. Get Customers. The book teaches you, step-by-step and through countless case studies, how to create and market your own content to acquire customers. Copies are available for purchase at www.getcontentgetcustomers.com.
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Word-Of-Mouth Marketing
Updated: 08.01.08 by Guy Kawasaki
Guy Kawasaki interviews Dave Balter, founder of BzzAgent on word-of-mouth marketing.
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Does Your Brand Have Personality?
Updated: 08.01.08 by Guy Kawasaki
Rohit Bhargava, founding member of the pioneering 360 Digital Influence team at Ogilvy Public Relations Worldwide, discusses the role of personality in branding with Guy Kawasaki.
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A Content Strategy That Will Grow Your Business
Updated: 07.01.08 by Joe Pulizzi and Newt Barrett
Although traditional marketing efforts may continue to pay some dividends, the Internet is where the true opportunity lies. Consumers are beginning their purchasing search online, make sure the information you provide helps them to make better choices.
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Customers Need IAQ
Updated: 05.01.08 by Traci Purdum
Education is key to IAQ sales. One way to help consumers is to offer customer testimonials, which can be a very powerful marketing tool.
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Maintaining Customer Interaction
Updated: 05.01.08 by Paul Grunau
Contractors should actively seek customer feedback, and develop a deep understanding of the customers’ businesses and what is important to them.
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Drip Marketing Critical To Cash Flow
Updated: 04.01.08 by Ruth King
Whether busy or slow, you should do some marketing activity every month (phone book advertising doesn’t count). The activity can be a major campaign or a small reminder about your company’s products and services. The small reminders, or drips, keep your company’s name in front of your customers and prospective customers each month.
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1-800-Call-Me
Updated: 04.01.08 by Mark Swepston
The best way to do thrive is to provide outstanding service that blows away the competition. To do that, you must stand out from the crowd. Vanity phone numbers and websites are a way to move your company into the mind of the customer when they're thinking about heating and cooling services.
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The Essence of Duct Tape Marketing
Updated: 03.01.08 by Guy Kawasaki
Make marketing your new habit, and find the money to stick with the plan. Effective small business marketing is a system — not an event — composed of simple, effective, and affordable techniques.
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Networking Works
Updated: 03.01.08 by Paul Dooney
Word-of-mouth advertising is a powerful marketing tool. Networking groups enable you to spread the word even farther.
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Advance Sales Via The Web
Updated: 02.01.08 by Michael Wayde
Consumers comparison shop by surfing the Web. When they've read enough, they click to buy. Make sure your site is the one that provides them all of the information they need to click "buy"!
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The Nine Best Story Lines For Marketing
Updated: 01.01.08 by Guy Kawasaki
Lois Kelly, author of Beyond Buzz, explains how picking the best story line for your company can give your marketing efforts a big boost.
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Cause Marketing—Good For Business
Updated: 11.01.07 by Armstrong, Andy
A well-thought-out cause marketing program can affect several key areas of your business: brand differentiation, employee recruiting and retention, community networking, and positive public relations.
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Maneuvering Holiday Cash Mistakes
Updated: 10.01.07 by Ruth King
Ensure that your marketing message is heard by thinking differently then your competition. Stand out by sending mailers at unique times throughout the year. And, distribute bonuses in February rather than in December so as not to have your employees mistake profit sharing for a holiday bonus.
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Flip This Fleet
Updated: 10.01.07 by Traci Purdum
Traci Purdum summarizes characteristics of successful branding strategies and presents insight from the winners of HVACR Business' fleet design contest.
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Added Value — A Powerful Marketing Principle
Updated: 10.01.07 by Ron Smith
Ron Smith offers tactics for caring for customers — both dissatisfied and highly satisfied. He notes that practicing added value helps you disarm angry customers and move satisfied customers into the more-than-satisfied bracket.
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Managing, Monitoring Sales For Success
Updated: 10.01.07 by Jackie Rainwater
By properly managing the sales force, you can be certain that all sales leads are carefully tracked, and promptly pursued— thus bringing more money to the bottom line.
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Proven Ways To Generate Sales Leads
Updated: 09.01.07 by Jackie Rainwater
Weather-driven sales certainly are a nice windfall when they happen. However, depending on temperature extremes to grow a viable hvac retail business simply doesn’t work for the long haul. In order to grow and prosper, the business must generate sufficient valid sales leads on a year-round basis.
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Residential Service Agreements, Part 1
Updated: 09.01.07 by Ron Smith
First in a series. Experts share what they've learned about the use of residential service agreements in building a residential retail contracting business.
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What Are Customers Looking For?
Updated: 09.01.07 by Ron Smith
As an hvac retailer, you must focus on these items: quality work, on-time delivery, ethical corporate behavior, and convenience. Price only becomes an issue when a company fails to provide any or all of these four items that customers want.
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Boost Your HVAC Accessories Sales
Updated: 08.01.07 by Jackie Rainwater
By educating customers about additional accessories, your company can increase sales and profit margins.
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Effective Sales Presentations Are Short, Focused
Updated: 08.01.07 by Guy Kawasaki
Follow the 10/20/30 rule of PowerPoint.
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Turbocharge Your Sales With Compensation That Motivates
Updated: 07.01.07 by Jackie Rainwater
A vitally important (although often underestimated) component of successful sales is the incentive and compensation plan. Jackie Rainwater discusses what an effective plan should include.
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Growing Sales Takes More Than Adding Salespeople
Updated: 04.01.07 by Jackie Rainwater
Building a successful retail sales and production department requires careful planning followed by the ongoing 100% commitment of everyone involved in the process to successfully execute the plan.
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Selling & Marketing IAQ
Updated: 03.01.07 by Robert Wilkos
Enhance your success with knowledge, experience and instruments, consumer trust, and marketing.
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Breathe Easier
Updated: 02.01.07 by Tonya Vinas
Several trends make now the time to incorporate IAQ information, products, and services into your offerings.
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How to Hire the Right Web Designer
Updated: 10.01.06 by Joe Dysart
What to look for and how to work with your web marketing partner.
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