October 2021
Clint Robertson, Star of HGTV's Boise Boys
Publisher Terry Tanker sat down with Clint Robertson a licensed attorney, CPA, real estate broker, mediator, contractor, negotiator, and serial entrepreneur. He's half of the hit HGTV series Boise Boys. Luke Caldwell is his partner. The Boise Boys are celebrity partners and spokesmen for American Standard Heating and Air Conditioning.
Where Transferable Value Comes From
Creating an effective incentive plan that fits the needs of your team is the best way to ensure your management team stays in place and continues to increase business value after your departure.
What is Your Moonlighting Policy?
I had a different employee fix the customer’s system and fired the employee for moonlighting.
Creating a Culture of Accountability
When it comes to choosing the right software for your company, you need to consider several factors that complement your business obligations.
Of Course, I’m Accountable
Rules for drug testing employees can be confusing, but it’s neither as complicated nor as impossible as you may think.
Invest in Your Company Culture
While the demands on leadership may be more urgent during times of crisis and change, the principles involved remain the same.
Customer Service Teams Need Processes for Business Growth
Take your “best of” lists of what your CSRs are already saying, add in the basic rules of customer service, and make a rough draft of your phone-answering script.